FAQ

I forgot my password. What do I do?
You will see a password reset link at login page. Please follow the instructions after you click ‘Reset Password’.
Sun, 20 May, 2018 at 11:10 AM
How do I find my account login details?
You have to contact with OIS Customer Care Office at Main Campus or admission office at other campuses.
Sun, 20 May, 2018 at 11:14 AM
I'm having trouble signing into my account.
Please contact with OIS Customer Care Office between 8 am to 5 pm at any business day or email with your Student or Parent ID detail at info@ois.edu.bd .
Sun, 20 May, 2018 at 11:16 AM
If I sign up for the portal, will I continue to receive my invoices by email when invoices are issued.?
Yes, you will receive a copy of invoice every time an invoice is generated.
Sun, 20 May, 2018 at 11:16 AM
What do I have to do to access my invoices online?
Please login with your username and password. On signing in, you will see the ‘Fee Status’ displayed on the Dashboard. For more information, please ‘View M...
Sun, 20 May, 2018 at 11:16 AM
Is it really safe to send my credit/debit card/payment information over the internet?
Yes, it’s completely safe. All payment gateway/internet banking are integrated with industry practice security and strictly maintained.
Sun, 20 May, 2018 at 11:18 AM
How can I confirm that a payment has been made?
After successfully completing the payment you will received an email notification with your payment details from OIS and an acknowledgement from your card ...
Sun, 20 May, 2018 at 11:17 AM
How long does it take my online/offline payment to go through?
We process all payments in less than a minute.
Sun, 20 May, 2018 at 11:16 AM
Can I make a partial payment or pay more than the total amount due, as an advance?
No. you cannot do so from the web portal by yourself, but if you contact with OIS Accounts Office, they can process this directly. After Accounts Office ha...
Sun, 20 May, 2018 at 11:28 AM
What credit and debit cards can I use?
You can use any Visa, Mastercard and Amex. (Local and International)
Sun, 20 May, 2018 at 11:25 AM